Knowledge Base

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Knowledge Base

GemHub Desktop

GemHub Desktop

Create Interactive Links, Catalogs and Virtual Try Ons

Getting Started

Getting Started with GemHub: An Overview

Account Management

Creating And Logging Into Your GemHub Account

Managing Your Subscription

Managing Your Subaccounts

Changing or Resetting Your GemHub Account Password

Changing Your Email Address

Updating Your Personal Information in GemHub

Deleting the GemHub Account

Adding Payment Details for Subscription Activation

Downloading the Invoices

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Functionality & Tools

Resizing and Crop Your Image and Canvas

Adjusting Colors of Your Images

Managing SKUs for Your Products in GemHub

Using the Zoom and Erase Tool

Adding Measurements to Your Jewelry Piece

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Gallery, Products and Catalog

How do Gallery, Products and Catalog Work Together?

Uploading Media Files to Gallery

Managing Your Gallery in GemHub

Syncing Your Gallery

Managing Your Products in GemHub

Managing the Products Information

Creating And Editing Catalogs

Sharing A Catalog in GemHub

Downloading and Exporting From Your Catalog

Previewing and Sorting Your Catalog

Copying Products Between Catalogs

Filtering Images in Gallery

Exporting Products List To A File

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AI Image Editing

Retouching Images Using AI

Resizing Your Image after AI Background Removal or AI Retouch

Replacing Background, Retouching and Dust Removal with AI

Bulk Editing Using AI

Uploading Your Own Background Image

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FAQs & Troubleshooting

Didn't Receive Your Verification Or Reset Email?

Can Multiple Users Log Into the Same GemHub Account On Computer?

How Does the 12 Months Unlimited GemHub Access Work?

What's the Difference Between the Free Plan and the PRO Plan?

Having Connecting or Syncing Issues?

Why Image Displaying in A Different Color Tone on Desktop and Mobile Phone?

If Subscription Cancelled, Will All the Edited Photos and Links Created Before be Lost?

How to Fix the Fast Video Playback Bug in MacOS?

Have Questions on Downloading?

Having Prompt Issue for GemHub Open System Camera Settings?

What Happens If I Exceed the AI Feature Limits?

Why Can’t I Download and Install GemHub on Windows?

Why Are My GemHub Mobile Photos Pending On The GemHub Desktop Application?

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Managing AR Try On Function for Legacy Users

Using the Virtual Try-On Models Feature

Creating and Sharing the Augmented Reality Try On Links

Selecting Finger with AR Try On

Changing the Color of the Chain with AR Try On

Embedding Your AR Try On Link

Embedding Your AR Try On to Shopify

Embedding Your AR Try On to Shopblocks.com

Deleting Your AR Try On Link

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