Knowledge Base

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Knowledge Base

GemHub Desktop

GemHub Desktop

Create Interactive Links, Catalogs and Virtual Try Ons

Getting Started

Getting Started with GemHub: An Overview

Account Management

Creating And Logging Into Your GemHub Account

Managing Your Subscription

Inviting And Managing Your Subaccounts

Managing Your GemHub Account Password

Changing Your Email Address

Updating Your Personal Information in GemHub

Deleting the GemHub Account

Adding Payment Details

Downloading Invoices

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Functionality & Tools

Editing, Resizing and Cropping Your Image

Adjusting Colors of Your Images

Managing SKUs for Your Products in GemHub

Using the Erase Brush and Zoom Tool

Adding Measurements to Your Jewelry Piece

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Gallery, Products and Catalog

How do Gallery, Products and Collections Work Together?

Uploading Media Files to Gallery

Managing Your Gallery in GemHub

Uploading Images Using the GemHub Desktop Application

Managing Your Products in GemHub

How to Manage Product Information in the GemHub Desktop Application

Creating And Editing Collections

Sharing A Collection from GemHub

Printing Your Collection from the GemHub Desktop Application

Previewing and Sorting Your Catalog

Copying Products Between Collections

Filtering Images in Gallery

Exporting Products List To A File

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AI Image Editing

Using AI Background Removal, Retouching And Dust Removal

Resizing Images After Applying AI Background Removal or Retouch

Replacing Background, Retouching and Dust Removal with AI

Bulk Editing with AI Features in GemHub

Uploading Your Own Background Image

Changing the Color of the Chain with Virtual Try On

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FAQs & Troubleshooting

Didn't Receive Your Verification Or Reset Email?

Can Multiple Users Log Into the Same GemHub Account On Computer?

GemHub Pro Subscription FAQs

What's the Difference Between the Free Plan and the PRO Plan?

Having Connecting or Syncing Issues?

Why Image Displaying in A Different Color Tone on Desktop and Mobile Phone?

What Happens to My Files If My GemHub Subscription Is Not Renewed?

How to Fix the Fast Video Playback Bug on macOS

Have Questions on Downloading?

Having Prompt Issue for GemHub Open System Camera Settings?

What Happens If I Exceed the AI Feature Limits?

Why Can’t I Download and Install GemHub on Windows?

Why Are My GemHub Mobile Photos Pending On The GemHub Desktop Application?

Accessing GemHub Desktop Video Tutorials

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Managing AR Try On Function for Legacy Users

Using the Virtual Try-On Models Feature

Embedding Your AR Try On Link

Embedding Your AR Try On to Shopify

Embedding Your AR Try On to Shopblocks.com

Deleting Your AR Try On Link

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