FAQs & Troubleshooting
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      3. FAQs & Troubleshooting

      Didn't Receive Your Verification Or Reset Email?

      A guide to locating your missing verification or reset emails from GemHub.

      Search for the Email

      Emails from GemHub are sent by "Picup Media". If you can’t find the email, try searching under that sender. It may have been redirected to a different folder in your email provider.

      Check the following folders:

      • Spam

      • Junk

      • Trash

      • Deleted Items

      • Archive

      Some email systems automatically sort or filter messages, so it's worth reviewing these folders before taking further steps.

      Check the Correct Email Account

      Double-check that you're looking at the email account you used to sign up for GemHub.

      Both verification and password reset emails are sent to the registered email address.

      If you used the wrong email when signing up :

      • Create a new account using the correct email address

      • Request another verification email from the new account

      Company Email and Firewall Restrictions

      If you're using a company or work email address, it's possible that firewalls or email security systems are blocking messages from external domains.

      To resolve this:

      • Go to your firewall or email security settings

      • Locate the whitelist or approved senders section

      • Add @picupmedia.com to your approved list

      • Save your changes to allow future messages from us

      This should help ensure that important emails from GemHub reach your inbox.

      Creating a New Account with a Personal Email

      If you still aren’t receiving the email, try using a personal email like Gmail.This helps identify if the issue is related to your company's network or email system.

      Here’s how to sign up:

      • Visit https://hub.gemlightbox.com/auth/signup

      • Enter your personal email and a password

      • Click Sign Up

      • Check your inbox (and spam/junk folders) for the verification email

      • Follow the instructions in the email to complete registration

      Switching Accounts and Updating Payment Information

      If you're a paid user and you’ve created a new account, you can update your payment info to continue using GemHub.

      Steps to switch:

      • Log out of your current GemHub account

      • Log in with your new account

      • Go to your account settings or billing section

      • Enter your payment information (credit card details, billing address)

      • Save the changes

      This ensures your subscription remains active on your new account.

      Need Further Help?

      If none of the above steps work, don’t worry—our support team is here to help.

      Contact us at: support@picupmedia.com