FAQs & Troubleshooting
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      2. GemHub Desktop
      3. FAQs & Troubleshooting

      Have Questions on Downloading?

      You can download media files directly from the Gallery, Products, or Collections within GemHub. All downloaded files will be labeled with the SKU name you’ve previously assigned, making it easy to organize and identify them.

      Steps to Download Media Files

      • Navigate to the Gallery, Products, or Collections tab.

      • Select the media files you wish to download.

       

      • Click on Download and choose your preferred file type.

      • To customize image dimensions, enable the Custom Image Size option and input the desired width and height.

      • Confirm your selection to begin the download.

      Downloading High-Quality Videos

      To ensure you get the best resolution and clarity for your videos:

      • Always download directly from your GemHub account.

      • Videos are downloaded in MP4 format, suitable for most editing software.

      • Avoid using shared links for downloads, as those are optimized for quicker sharing and may reduce video quality.

      Tip: For professional use or editing, direct downloads will give you the highest-quality files.


       


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