FAQs & Troubleshooting
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      3. FAQs & Troubleshooting

      Why Can’t I Download and Install GemHub on Windows?

      This guide provides steps to help you resolve any issues you may encounter when trying to download and install GemHub on a Windows computer.

      Restart Devices

      Restarting can resolve temporary connectivity or system issues.

      Restart your computer

      • Open the Start menu

      • Select Power and choose Restart

      Restart your Wi-Fi router

      • Unplug the router from the power source

      • Wait about 30 seconds

      • Plug it back in and let it fully reboot

      Switch to a private network

      • Company or public networks may have restrictions that block GemHub downloads

      • Try connecting to a private home network

      Verify Windows Version

      GemHub requires a genuine and updated version of Windows.

      Check your Windows version

      • Press Win + I to open Settings

      • Go to System > About

      • Confirm your Windows edition and version

      Update Windows

      • Go to Settings > Update & Security > Windows Update

      • Click Check for updates and install available updates

      Microsoft Store Troubleshooting

      If the Microsoft Store is not working or is missing:

      Clear Microsoft Store cache

      • Press Win + R to open the Run dialog

      • Type wsreset.exe and press Enter

      Reinstall Microsoft Store

      • Open PowerShell as Administrator (Right-click Start > Windows PowerShell (Admin))

      • Paste and run the following command:

         
        Get-AppxPackage -allusers *WindowsStore* | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

      Reset Microsoft Store

      • Go to Settings > Apps > Apps & features

      • Find Microsoft Store in the list

      • Select it > click Advanced options > choose Reset

      Conclusion

      These steps should help resolve most issues related to downloading and installing GemHub on your Windows computer. If problems persist, please contact our support team for further help.