Integrating with RapNet

How to Set Up the RapNet Sync Integration

Quick Answer

You can connect your GemIQ account to your RapNet account to automatically sync videos to your existing jewelry listings. The integration matches items using the SKU in the GemHub and the "Stock #" in RapNet. This function only updates videos on existing jewelry listings; it does not create new listings or support loose diamond videos.

Before You Start

An active GemIQ account with administrator access.

An active RapNet account and your RapNet Account ID.

Existing jewelry listings on your RapNet account.

Videos for your jewelry items already uploaded to GemIQ.

Steps

Log in to GemIQ.

Select Integrations from the menu.

Locate the RapNet integration and click Connect.

Log in to your RapNet account.

Once logged in, you will be taken to the integration configuration page.

The integration will automatically create a new catalog named "RapNet" in your GemIQ account.

Go to your catalogs and add the products you wish to sync to this new "RapNet" catalog.

Ensure the SKU for each product in the GemHub exactly matches the Stock # for the corresponding item on RapNet.

Once your products are in the catalog and the SKUs match, return to the integration page and click START SYNC.

Expected Result

GemIQ will begin syncing the videos from all products in your "RapNet" catalog to the matching listings on RapNet. This process will replace any existing videos on those RapNet listings. The sync will run automatically based on your configuration.

If This Does Not Work

Check SKUs: The most common issue is a mismatch between the SKU in the GemHub and the "Stock #" on RapNet. They must be an exact match.

Verify Account ID: Double-check that you have entered the correct RapNet Account ID during setup.

Confirm Product Type: This integration only syncs videos for jewelry products. To add videos for loose diamonds, you must download them from GemIQ and upload them manually to your RapNet listing.

Check Catalog: Make sure the products you want to sync have been added to the specific "RapNet" catalog created by the integration.

Common Mistakes

Forgetting to add items to the catalog: Only products placed in the automatically created "RapNet" catalog will be included in the sync.

Mismatched SKUs: Syncing will fail for any item where the GemIQ SKU and RapNet "Stock #" do not match.

Expecting new listings to be created: The integration only adds or updates videos on listings that already exist in your RapNet account.