FAQs & Troubleshooting
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      Having Connecting or Syncing Issues?

      What if my account is not syncing?

      The GemHub application enables users to edit, upload, and manage their images from their mobile devices. This guide provides a step-by-step approach on how to sync media from the GemHub application for all smartphones to the GemHub on desktop.

      Sign out of the GemLightbox application and GemHub

      Before syncing your media from the GemHub application on mobile to the GemHub on desktop, it is recommended that you sign out of both the application and GemHub. This will ensure that there are no active sessions that may interfere with the syncing process.

      Step 1: Open Incognito Window on Desktop

      To sync your media from the GemHub application on mobile to the GemHub on desktop, you need to open an incognito window on your desktop. Follow the steps below to open an incognito window:

      1. Open your preferred web browser on your desktop.
      2. Click on the three dots located at the top right-hand corner of the screen.
      3. Click on "New Incognito Window" to open a new incognito window.

      Step 2: Scan QR Code

      After opening an incognito window on your desktop, you need to scan the QR code displayed at **https://hub.gemlightbox.com/scan** using your mobile device. Follow the steps below to scan the QR code:

      1. Launch the GemHub application on your mobile device.
      2. Wait for about 3-4 seconds.
      3. Click on Profile on the bottom right
      4. Click on "Cloud Syncing" to see if there are any media waiting to be synced, 
      5. Click on "Link Device" to link your mobile device to the GemHub on desktop.
      6. Scan the QR code displayed at **https://hub.gemlightbox.com/scan** using your mobile device.

      Step 3: Check Your Media

      After scanning the QR code using your mobile device, check to ensure that your media has been successfully synced. Follow the steps below to check your media:

      1. Check if the desktop logs in successfully in incognito mode.
      2. See if the images match.
      3. If the images match, open a normal window and scan to log in again.
      4. If the images are not the same in the normal window mode, then this means it is purely a cache and cookies issue.
      5. Clear cache and cookies from your windows and then log in again.

      Conclusion

      Syncing media from the GemLightbox mobile app to the GemHub on desktop is a straightforward process that allows you to manage your jewelry media seamlessly across devices.

      There is no need for the GemHub application on mobile and the GemHub on desktop to be logged on to the same Wi-Fi spot for the sync to happen.

      In order for syncing to happen, the GemHub cloud has to be activated.

      What if images aren't syncing after clearing trash bin in GemHub?

      In the GemHub application, navigate to the Profile menu and make sure the option for "Enable Upload without Wi-Fi" is activated.

      Once you have done this, switch your mobile device to use mobile data instead of Wi-Fi.

      Finally, sign out of the application and then sign back in to refresh your connection.