If you're having trouble syncing media from your GemHub mobile app to your desktop, follow these steps to troubleshoot and ensure a smooth sync process.
Before You Begin
Sign out of the GemHub application on mobile and desktop. This prevents any session conflicts that may interfere with syncing.
Step-by-Step Guide to Syncing Media
Open an Incognito Window on Your Desktop
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Launch your web browser.
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Click the three-dot menu (top-right corner).
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Select New Incognito Window.
Link Your Device
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Open the GemHub app on your mobile.
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Tap on Profile (bottom right).
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Tap on Link Device.
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Scan the QR code shown on your desktop.
Confirm Sync
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After scanning, check that your desktop logs in and media appears correctly.
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If the media appears in incognito but not in a regular browser window:
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It is likely a cache or cookie issue.
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Clear cache and cookies, then try logging in again.
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Additional Tip: Media Not Syncing After Emptying Trash Bin?
If media still doesn’t sync:
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Go to Profile in the GemHub app.
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Ensure Enable Upload without Wi-Fi is switched on.
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Switch from Wi-Fi to mobile data on your device.
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Sign out and sign back in to refresh the connection.
Key Notes
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Devices do not need to be on the same Wi-Fi network to sync.