Account Management
      Back to home
      1. Knowledge Base
      2. GemHub Desktop
      3. Account Management

      Managing Your Subscription

      This guide will walk you through the steps to view, upgrade, downgrade, cancel, and renew your subscription plan, ensuring you have full control over your GemHub experience.

      To view your current subscription plan, please visit the main page of GemHub or click on the Profile icon located in the top right corner of the page, then select "Subscriptions" from the menu.

      Activate Your Subscription

      1. Upon purchase of your GemHub Pro plan, you will receive an email with an activation code:

      202408 - Notion - Activating Subscription-01

      2. Click on the "Activate GemHub" button to proceed to the GemHub activation page.  

      3. Enter the activation code, and your subscription will be successfully activated.

      Upgrade Your Subscription

      You can upgrade your GemHub subscription plan to access additional features, storage, subaccounts, or other features available on a paid plan too: 

      1. Login to your GemHub account and click on the Profile icon on the top right of the Page.

      2. Click on the Profile name and select "Settings" 

      3. Navigate to "Subscriptions".

        Subscriptions-1
      4. Select the plan that meet your needs and click "Upgrade".
      5. Follow the instructions to complete the process.

      Downgrade Your Subscription

      1. Login to your GemHub account and click on the Profile icon on the top right of the Page.

      2. Navigate to "Subscriptions"

      Subscriptions-1


      3. Select the plan that meet your needs and click "Downgrade".


      Please take note that the number of subaccounts in the new account has to be the same as the number of subaccounts in your existing plan. Otherwise, please delete the subaccounts that you have before downgrading.

       

      Cancel Your Subscription

      1. Login to your GemHub account and click on the Profile icon on the top right of the Page.

      2. Navigate to "Subscriptions".

        Subscriptions-1

      3. Click "Cancel Subscription".

        Cancel_Subscription

      If you decide to cancel your subscription, please be aware that refunds will not be issued for the remaining portion of current billing cycle. Upon cancellation, you will still have access to the Pro subscription features until the end of the billing cycle, after which your account will automatically revert to the Free Plan.

       

      Renew Your Subscription

      If you change your mind after cancelling your subscription, you can renew it before the end of the billing cycle.

      1. Login to your GemHub account and click on the Profile icon on the top right of the Page.

      2. Navigate to "Subscriptions".

        Subscriptions-1

      3. Click "Renew Subscription"

        Renew_Subscription

      4. A pop-up notification will appear to confirm your renew

        confirm_subscriptions

      View Your Current Subscription

      The Account or Subscriptions Tab of your GemHub or Profile on your GemLightbox application will show the current subscription that you are in.

      GemHub

      Account Info Tab

      Subscriptions Tab

      GemLightbox Application

      For a quick view of your current subscription, you will be able to see it on the Dashboard of the GemHub as well.