Integrating with The Edge

Overview

The Edge is a comprehensive jewelry store management system designed specifically for independent retail jewelers, ideal for businesses with 1 to 10 stores. Key features include:

• Point of Sale (POS)
• Customer Management
• Accounting
• Inventory Management
• Reporting

GemIQ and The Edge offer a two-way synchronization integration, allowing you to:

• Push inventory from The Edge into GemIQ
• Add photos and videos within GemHub
• Sync media back into The Edge automatically

This integration helps streamline your jewelry inventory workflow and media management process.

Before You Begin

Before attempting to integrate GemIQ with The Edge, please ensure that you have contacted The Edge support team to enable the integration on your account.

📧 Email: support@ajsllc.com

Once enabled, you will receive an email from The Edge containing instructions to install your new license.

⚠️ Important:

Please authenticate using the main GemIQ main account login. Using a Member account for authentication will result in an authentication error.

Steps to Integrate GemIQ with The Edge

Open Both Programs

Ensure that the Edge application is open and GemIQ is accessible and ready to use. 

Authenticate GemIQ in The Edge

Within The Edge application:

1. Navigate to Administrative > Gemlightbox > Authenticate
2. Enter your GemIQ Admin account credentials
3. Complete the authentication process

A confirmation popup will appear once authentication is successful.

Select Items to Sync from The Edge

To sync inventory items into GemIQ:

1. Navigate to Inventory > Item > Find
2. Enter your desired search criteria
3. From the item list:
   • Right click to enable checkboxes
   • Select the items you wish to sync
4. Click the GemLight button located at the bottom of the screen

This will initiate the synchronization process and upload selected items into GemIQ.

Add Photos and Videos in GemIQ

Once items are available in GemIQ, you can add media in two ways:

Option A — From the Product Page

• Open the individual product page
• Upload photos and videos directly

Option B — From Media

• Open the Gallery
• Select the corresponding item SKU
• Upload media accordingly

Sync Media Back into The Edge

After media has been added in GemIQ:

1. Repeat the item selection process:
   • Navigate to Inventory > Item > Find
   • Search and select items
2. Click the GemLight button again

During this synchronization:

• New items will continue syncing into GemHub
• Existing items will have their latest photos and videos downloaded back into The Edge

⏳ Note:
Sync duration may vary depending on the number of items and media files being processed.

View Synced Images and Videos

Once synchronization is complete:

1. Open the item within The Edge
2. View the synced media

🎥 Videos will appear as icons within the item view.

Manage Images and Videos

To manage uploaded media:

1. Tap the Camera button located at the top left corner
2. Use the available options to:
   • Open files
   • Delete files
   • Manage videos and images conveniently

Save and Close

After completing any required actions, ensure that the items are saved. 

Integration Complete

Once all steps are completed successfully, GemHub and The Edge will be fully integrated.

You can now seamlessly:

• Synchronize inventory
• Manage jewelry media assets
• Streamline product workflows between both platforms

Important Synchronization Notes

💡 Source of Truth

The Edge acts as the definitive Source of Truth during synchronization.

This means:

• Any modifications made within The Edge will take precedence
• Data from The Edge will overwrite existing product information in GemIQ during sync

Note:
Only the Media components will refresh back into The Edge during synchronization. Other product information remains managed through The Edge.