All payments to Picup Media for retouching orders are non-refundable, except when Picup Media has incorrectly charged due to miscalculations.
Return Policy for Unopened Physical Products within 30 Days:
- Physical products are not intended for testing and return. Unopened products may be returned within 30 days.
- The customer is responsible for return shipping costs, taxes, and customs duties, which will not be reimbursed.
- All returned items will be inspected at Picup Media’s offsite facility. Initiate your return request by contacting us at support@picupmedia.com or submitting a ticket on our contact page.
- If the returned item passes our inspection and is in its original, unopened condition, and is returned within 30 days, a refund will be issued to your original payment method within 10 business days. It may take additional time for the refund to reflect in your account, depending on your bank's processing times.
Policy for Faulty Physical Products:
- If a product is defective or damaged upon arrival, contact us immediately and within 7 days. For complete details on how to report defective, damaged, or missing items, please visit https://support.picupmedia.com/replacement-policy.
- All claims for damaged or missing items must be reported within 7 days of receiving the product.
- Picup Media reserves the right to refuse a replacement after 7 days of receiving the product.
- Faulty physical products will be replaced, not refunded.
- Picup Media may request images or videos to verify the product's condition before replacing it.