We strive to provide you with the highest quality products. However, we understand that unforeseen issues may arise during transit. To address potential damages or missing items more efficiently, we have established the following guidelines for reporting.
Reporting Window
Please note that all claims for damage or missing items must be reported within 7 days of receiving the product. This timeframe is crucial for us to assess and assist with any issues promptly.
Outside the 7-Day Window
Unfortunately, we cannot entertain or process damage claims reported beyond the 7-day period. We appreciate your understanding of this policy, which enables us to address concerns more efficiently.
How to Report a Damage or Missing Item Claim:
- For damaged items, take clear photos highlighting the affected areas. If an item is missing, check your delivery against the order confirmation to identify the missing item.
- Email the photos and a detailed description along with your order number to support@picupmedia.com.
- Include your contact information for faster communication.
Additional Information
Please keep the product in its original packaging until further instructions are provided. Our customer support team will review your claim and respond as soon as possible.