What is the Recommended Resolution Format For GemCam?

Quick Answer

GemCam captures still images up to 4K resolution (3840 × 2160) and records video at 2160 × 2160. Both settings are selected inside GemIQ on your desktop or laptop before you shoot.

Before You Start

Confirm your computer meets the minimum system requirements below and that GemIQ is installed and you are logged in.

Minimum System Requirements

Processor: Apple M2 / M3, i7 or equivalent

RAM: 16 GB or higher

Graphics Card: NVIDIA GTX 1660 or AMD Radeon RX 580 (4 GB VRAM or higher)

Storage SSD with at least 500 GB free space Operating System macOS Sonoma 14.5 or later

Steps

Click Capture to open the capture mode.

Select the Camera icon to enter still image mode or Video icon to enter recording mode.

Scroll to the Resolution section. 3840 x 2160 for images and 2160 x 2160 for videos.

Expected Result

Your still images are saved at up to 4K (3840 × 2160), preserving fine detail and brilliance across all jewelry types. Your videos are recorded at up to 2160 × 2160 for clear, high-quality footage ideal for showcasing your pieces.

If This Does Not Work

Resolution options are greyed out or missing: Verify your computer meets the minimum system requirements listed above.
GemCam is not detected in the GemIQ: Check that GemCam is properly connected, then restart GemHub. Ensure GemHub is up to date.
GemIQ will not launch: Confirm you are running macOS Sonoma 14.5 or later.

Common Mistakes

Setting the resolution before selecting the correct mode — always click Camera or Video first, then scroll to the Resolution section.
Using a computer below the minimum specifications, which can cause resolution options to be unavailable or performance to be slow.