Subscription Policy

Upgrading, Downgrading & Cancellations (GemHub Subscription)

  1. Free accounts do not require a registered credit/debit card.
  2. Paid accounts are charged monthly or annually in advance to your registered credit/debit card.
  3. For customers who purchase the Subscription Bundle (GemLightbox Pro Bundle, and any other subscription bundle package), which includes a one-year free subscription, the initial payment will be charged to your registered credit/debit card. After the first year, a monthly fee of $199 will be automatically charged to your card.
  4. You can upgrade, downgrade or cancel a monthly subscription at any time. Upgrades and downgrades are initiated immediately. Your registered card will automatically be charged for any upgrades and the charge is calculated on a pro-rata basis. Downgrades receive a credit to be used against future charges. All cancellations are effective at the end of current month. Your subscription will then be automatically downgraded to a free account in the following month.
  5. You can also upgrade, downgrade, or cancel a yearly or custom subscription (excluding any Subscription Bundle) within 14 days or as agreed upon with Picup Media. Please contact your Picup Media representative for further information on these subscriptions.
  6. Unless agreed otherwise, invoices are generated monthly, within 3 days of the day of the month your subscription commenced.
  7. You must ensure that Picup Media can take payment from your card. If Picup Media is unable to take payment, you must enter new card details. Your account will be frozen in 30 days if payment has not been received.
  8. Any unpaid balance due on your account must be paid.

User Termination

You may cancel your account at any time without a refund. Termination of your account does not relieve you of any obligation to pay any outstanding fees.