FAQs
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      Having Lines Issue on the GemCam Control Panel?

      If you notice lines appearing on the GemCam control panel after some time, this may be caused by dust or an unstable USB-C connection.

      Try the following steps to resolve the issue:

      Check the USB-C Port

      • Gently clean the USB-C port on the GemCam.

      • Make sure the USB-C cable is securely connected.

      Try a Different USB-C Cable

      • Use another USB-C data transfer cable to see if the problem continues.

      Test with Another Computer

      • Connect the GemCam to a different computer and check if the lines still appear.

      If the issue persists, please email us at support@picupmedia.com with the following:

      • A photo of the sticker on the side of your GemCam

      • A video showing the issue happening