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      Having Lines Issue on the GemCam Control Panel?

      If lines appear on the GemCam control panel after some time, this may be due to dusty or unstable USB-C ports. To resolve this issue, please try the following steps:

      1. Clean and Secure the USB-C Port:
        • Clean the USB-C port.
        • Ensure the USB-C port is securely connected.
      2. Switch USB-C Data Transfer Cable:
        • Use a different USB-C data transfer cable to check if the issue persists.
      3. Switch Computer:
        • Connect the GemCam to another computer to see if the lines still appear.

      If the issue continues after trying these steps, please provide the following information to support@picupmedia.com:

      1. An image of the sticker on the side of the GemCam.
      2. A video recording of the issue.