Having Connecting or Syncing Issues?

What if my account is not syncing?

The GemLightbox application enables users to edit, upload, and manage their images from their mobile devices. This guide provides a step-by-step approach on how to sync media from the GemLightbox application for all smartphones to the GemHub on desktop.

Sign out of the GemLightbox application and GemHub

Before syncing your media from the GemLightbox application on mobile to the GemHub on desktop, it is recommended that you sign out of both the application and GemHub. This will ensure that there are no active sessions that may interfere with the syncing process.

Step 1: Open Incognito Window on Desktop

To sync your media from the GemLightbox application on mobile to the GemHub on desktop, you need to open an incognito window on your desktop. Follow the steps below to open an incognito window:

1. Open your preferred web browser on your desktop.
2. Click on the three dots located at the top right-hand corner of the screen.
3. Click on "New Incognito Window" to open a new incognito window.

Step 2: Scan QR Code

After opening an incognito window on your desktop, you need to scan the QR code displayed at **https://hub.gemlightbox.com/scan** using your mobile device. Follow the steps below to scan the QR code:

1. Launch the Gemlightbox application on your mobile device.
2. Wait for about 3-4 seconds.
3. Click on the three lines located at the top left-hand corner of the screen.
4. Click on "Sync Queue" to sync your media to the cloud.
5. Click on the sync cloud icon and wait for the application to finish syncing your media. This process may take some time, depending on the size of your media.
6. Click on "Settings" located at the bottom right-hand corner of the screen.
7. Click on "Link Device" to link your mobile device to the GemHub on desktop.
8. Scan the QR code displayed at **https://hub.gemlightbox.com/scan** using your mobile device.

Step 3: Check Your Media

After scanning the QR code using your mobile device, check to ensure that your media has been successfully synced. Follow the steps below to check your media:

1. Check if the desktop logs in successfully in incognito mode.
2. See if the images match.
3. If the images match, open a normal window and scan to log in again.
4. If the images are not the same in the normal window mode, then this means it is purely a cache and cookies issue.
5. Clear cache and cookies from your windows and then log in again.

Conclusion

Syncing media from the GemLightbox application on mobile to the GemHub on desktop is an easy process that requires a few simple steps. By following the steps outlined in this guide, you can easily manage your jewelry media across different devices.

What if images in the GemLightbox application aren't syncing despite deleting everything in my GemHub and trash bin?

On your GemLightbox application, go to Settings and ensure that the Enable Upload without WIFI is switched on.

Thereafter, switch to mobile data on mobile.

Sign out of the application and then sign in again