Have Syncing Issues to the Cloud?

Users who have activated their account for the Cloud on the GemHub may face syncing issues for the following reasons below:

Syncing Process Disrupted

If you exit GemHub while files are syncing, the process may be interrupted, leading to incomplete synchronization.

If you notice that GemHub has stopped syncing, follow the steps outlined here to restart the sync process and ensure all files are properly uploaded.

Cloud Storage Full

If the size of your files exceeds your Cloud plan, then your files will stop syncing. To continue syncing your files, please upgrade to the next tier plan from your dashboard.

Poor Network Connection

A stable and strong network connection is required so that your files will continuously sync to the Cloud. You can sync via WiFi (recommended) or Celluar Data. If syncing via Celluar Data, please see the next section.

Upload Without WiFi Disabled

If you are not connected to WiFi and have this setting disabled, then your images will not sync.

To enable upload without WiFi:

  1. Open up your GemHub and click on profile.
  2. Tap to Enable upload without WiFi.

  3. Carefully read the prompt and tap Agree.

  4. Go back to your GemHub and tap the sync cloud icon in profile to start syncing files to the Cloud.

    Please do not leave the GemHub while your files are syncing.
    For large media collections, leave your phone unlocked overnight for a one-time sync. After this, future processes will run smoothly.