If you're noticing that your files aren’t appearing in your GemHub cloud storage, or if some images are stuck in “pending,” you may be experiencing syncing issues due to the following:
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There is a connection disruption while syncing between the mobile device and cloud storage.
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The cloud storage has reached its limit and you may need to consider upgrading.
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The internet connection is slow or unstable.
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Upload over mobile data is disabled, and you are not connected to WiFi.
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The GemHub mobile application or mobile device is temporarily offline, or syncing has been paused.
Below is a full guide on what causes this and how to resolve it.
Syncing Process Disrupted
If you exit GemHub while files are syncing, the process may be interrupted, leading to incomplete synchronization.
If you notice that GemHub has stopped syncing, follow the steps outlined here to restart the sync process and ensure all files are properly uploaded.
Cloud Storage Full
If the size of your files exceeds your Cloud plan, then your files will stop syncing. To continue syncing your files, please upgrade to the next tier plan from your GemHub dashboard.
Poor Network Connection
A stable and strong network connection is required so that your files will continuously sync to the Cloud. You can sync via WiFi (recommended) or Celluar Data. If syncing via Celluar Data, please see the next section.
Upload Without WiFi Disabled
If you are not connected to WiFi and have this setting disabled, then your images will not sync.
To enable upload without WiFi:
- Open up your GemHub and click on profile.
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Tap to Enable upload without WiFi.
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Carefully read the prompt and tap Agree.
Go back to your GemHub and tap the sync cloud icon in profile to start syncing files to the Cloud.
Syncing Paused or Device Offline
This normally happens when either the device is suddenly offline or syncing for the GemHub application has been turned off.
To resume the sync, simply tap on the Resume button to restart the sync again.
For devices that are offline, ensure there is active network access available and restart the phone if necessary.
Please avoid leaving the GemHub app while your files are syncing. For large media collections, it’s best to leave your phone unlocked overnight to allow a one-time complete sync. After this initial process, future syncing will run smoothly and more quickly.
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