Do you have payment plans?
Picup Media does not offer any payment plans. However, you can purchase the bundle deals and additional accessories separately based on your budget and needs.
Do you offer a Cash on Delivery (COD) option?
As a 100% online company, Picup Media does not offer cash on delivery.
We only accept credit card payments through our secure online store.
All transactions are protected, and you'll also receive buyer’s protection from your credit card company or bank.
What payment methods do you accept?
We currently only accept credit card payments, and all orders must be placed through our website.
This ensures that every transaction is secure and covered by your card issuer’s buyer’s protection.
My credit card was declined. What should I do?
If your payment fails, please try the following steps:
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Check your phone or email for a confirmation prompt from your bank to authorize the transaction.
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If that doesn’t work, try using a different credit card to complete your purchase.
How can I request an invoice for my order?
An order invoice should be sent to your email automatically after checkout.
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Please check your inbox and spam folders.
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If you did not receive an invoice, feel free to reach out to us and we’ll resend it to you.
How do I cancel an incorrect or duplicate order?
We can cancel your order only if it has not yet been shipped.
Please contact us as soon as possible so we can assist you with your request.