Have Questions on Order and Payment?

Do you have payment plans?

Picup Media does not offer any payment plans, however, you can purchase the GemLightbox Pro bundle and subsequent add-ons separately depending on your budget.

Do you have cash on delivery option?

Picup Media operates as a 100% online company. Therefore we are unable to offer a cash on delivery option and can only accept credit card payments from our online store. All payments made through our online store are secure. You will also receive buyer's protection from your credit card company or bank.

What payment methods do you accept?

We only accept credit card payments and you can order through our website.

In this way, you will receive a buyer's protection from your credit card company or bank.

My credit card was declined when placing an order, what do I do?

Please try the following steps below whenever you encounter an issue placing an order:

  1. Check your phone and email to see if your bank has sent you a confirmation to proceed with the transaction.
  2. If step 1 will not work, we suggest trying a different credit card to make the purchase.

How can I request an invoice for my order?

You should receive an email with your order invoice. Please ensure to check both your inbox and spam folders.

If you have not received a copy of your invoice, please reach out to us to request for one.

How do I cancel an incorrect or double order?

We can cancel your order if your order has not been shipped out yet.