Can I buy the Turntable on its own?
Please note that the GemLightbox Turntable is only compatible with the GemLightbox. The GemLightbox turntable is a add-on accessory for the GemLightbox and will only work with the GemLightbox.
How do I clean my GemLightbox Turntable and Eclipse?
Occasionally, dust and oil may gather on the circular plate of your Turntable. To clean the circular plate, please use a wet cloth with cool water and carefully wipe away any dust and oil.
Please do not attempt to vigorously scrub the circular plate as it may damage the film finish.
Can Turntable be used for necklace and earring stand?
The necklace and earring stand accessory is not designed to be used on top of the Turntable.
Instead, we recommend using the GemLightbox Aerial to capture videos of your earrings and necklaces.
What is the direction when video rotates?
The GemLightbox Turntable and GemLightbox Aerial can be controlled by the GemLightbox Application to rotate in the following directions:
- 15-degree intervals in a clockwise or anti-clockwise direction by tapping the left or right buttons on the camera screen
- 360-degrees clockwise for one full rotation back to the original position in the 360-degrees video option
- 90-degrees clockwise, 180-degrees anti-clockwise, then 90-degrees clockwise back to the original position in the 90-degree video option
- 45-degrees clockwise, 90-degrees anti-clockwise, then 45-degrees clockwise back to the original position in the 45-degree video option
Will GemLightbox Eclipse work with dangling pieces of jewelry?
The GemLightbox Eclipse is designed for small jewelry items such as rings, small bracelets, gemstones, and stud earrings.
For dangling pieces of jewelry, you can use GemLightbox Aerial and achieve black background images and videos by inserting a black cloth or paper inside the GemLightbox.
GemLightbox Aerial purchased after August 2020 comes with a set of black T-bar stands so that you can achieve a complete background video for dangling earrings.
Please see this video demo.