What if My GemLightbox Application is Lagging or Smartphone is Overheating?

GemLightbox Application Lagging

When you are experiencing that the GemLightbox app is lagging, you will need to check and follow the steps below:

  1. For best results and user experience with the GemLightbox Application, we would recommend using a smartphone model that is released within the last 3 years. Then, check and install pending updates of your smartphone. Go to Settings > Software Update > install.
  2. Install recent GemLightbox update. Go to Play Store (Android smartphone) and App Store (iOS smartphone) > search GemLightbox > Install update.
  3. Lastly, ensure that there are no other apps running in the background.

If you still have issues with the GemLightbox app, please contact us on live chat or submit a ticket here. We are always happy to help you!

Smartphone Overheating While Using the GemLightbox App

Using your smartphone's camera can be power-intensive, which may lead to an increase in device temperature.

If you observe unusual overheating while using the GemLightbox app, please ensure no other background apps are running and consider letting your device cool down.

Excessive background app activity and extended use can contribute to overheating, possibly signaling a battery-related issue.