GemHub Application Lagging
When you are experiencing that the GemHub is lagging, you will need to check and follow the steps below:
- For best results and user experience with the GemHub, we would recommend using a smartphone model that is released within the last 3 years. Then, check and install pending updates of your smartphone. Go to Settings > Software Update > install.
- Install recent GemLightbox update. Go to Play Store (Android smartphone) and App Store (iOS smartphone) > search GemHub > Install update.
- Lastly, ensure that there are no other apps running in the background.
If you still have issues with the GemHub, please contact us on live chat or submit a ticket here. We are always happy to help you!
Smartphone Overheating While Using the GemHub
Using your smartphone's camera can be power-intensive, which may lead to an increase in device temperature.
If you observe unusual overheating while using the GemHub, please ensure no other background apps are running and consider letting your device cool down.
Excessive background app activity and extended use can contribute to overheating, possibly signalling a battery-related issue.