If you're experiencing focusing issues with your GemCam, it is likely due to the camera being too close or too far from the object.
Follow the steps below to properly align the GemCam’s focus:
- Remove the front cover of the GemLightbox Pro.
- Place a piece of jewelry in the center of the turntable.
- Remove any additional lights.
- Position the GemCam as close as possible to the jewelry piece (no need to worry about focus at this point).
- Slowly move the GemCam back until the item is in focus.
- Adjust brightness accordingly before capture.
For a visual guide, please watch the following video:
Minimum Focal Range
The GemCam has a minimum focal range of 5-10 cm (2-4 in). Do ensure that the GemCam is within the minimal focal range in order for the focus to fall into place.
Reconnect Cable
Disconnect the USB - C / USB - A cable and reconnect it again.
Depth of Field
Depth of field (DoF) refers to the focused range in an image. Adjust GemCam's distance or angle for better focus. Note, achieving 100% focus in every shot is impractical. For comprehensive showcasing, use 360-degree videos. For larger items like necklaces, reserve GemCam for close-ups; use a smartphone camera for other shots.
Reset Autofocus
The Autofocus may not work correctly and needs to be reset. To reset the Autofocus, simply toggle the Autofocus function off and on again.
Manual Focus Adjustments
If the GemCam is still not focusing after checking the focal distance and the autofocus function, users can adjust the focus manually.
Simply drag the focus slider until the image becomes clear.
Check Camera Lens
As with any camera lens, they can get dirty over time. Use a microfiber cloth to clean the GemCam lens.