You may see that there are focusing issues with the GemCam. To rectify these issues, please check the following:
Minimum Focal Range
The GemCam has a minimum focal range of 5-10 cm (2-4 in). Do ensure that the GemCam is within the minimal focal range in order for the focus to fall into place.
Reconnect Cable
Disconnect the USB - C / USB - A cable and reconnect it again.
Depth of Field
Depth of field (DoF) refers to the focused range in an image. Adjust GemCam's distance or angle for better focus. Note, achieving 100% focus in every shot is impractical. For comprehensive showcasing, use 360-degree videos. For larger items like necklaces, reserve GemCam for close-ups; use a smartphone camera for other shots.
Reset Autofocus
The Autofocus may not work correctly and needs to be reset. To reset the Autofocus, simply toggle the Autofocus function off and on again.
Manual Focus Adjustments
If the GemCam is still not focusing after checking the focal distance and the autofocus function, users can adjust the focus manually.
Simply drag the focus slider until the image becomes clear.
Check Camera Lens
As with any camera lens, they can get dirty over time. Use a microfiber cloth to clean the GemCam lens.