If you're having trouble connecting your GemCam to your computer, there may be several causes. Please follow the steps below to resolve the issue.
USB Connectivity
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Ensure that the USB-C cable is securely connected to both your computer and the GemCam.
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If possible, disconnect and reconnect the cable to confirm a firm connection.
USB Port Connection
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Check that the USB-C port on your computer is functioning properly.
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Try connecting the GemCam to a different USB-C port, if available.
Power Button
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Confirm that the power button on the GemCam is turned on.
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A green light at the back of the GemCam indicates that the device is powered and connected.
Use the Supplied USB-C Cable
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Use only the USB-C cable provided with the GemCam.
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Third-party or non-certified cables may not support proper connectivity and can result in connection failure.
Restart Your Computer
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Restarting your computer can often resolve temporary connectivity issues.
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After restarting, reconnect the GemCam and check for recognition.
Device-Specific Instructions
For MacBook Users:
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Ensure you are using the latest version of the GemLightbox app. Search for "GemLightbox" in the Apple App Store.
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Enable automatic app updates:
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Open the App Store on your Mac.
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Go to App Store > Settings.
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Select "Automatic Updates".
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If the GemCam still does not connect:
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Restart the GemLightbox app and try reconnecting the device.
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For Window Users:
- We recommend using the Google Chrome browser. Make sure it's updated to the latest version.
- Refresh your browser and clear its cache.
- Ensure the camera is activated in your browser settings, as this is necessary for using the GemCam.
