There may be several reasons why you're unable to connect the GemCam to your computer:
- USB Connectivity
Ensure the USB-C cable is securely connected to both your computer and the GemCam.
- USB Port Connection
Check the USB-C port for good connectivity. If necessary, try a different USB-C port.
- Power Button
Make sure the power button is turned on. When the USB cable is connected, this is indicated by a green light at the back of the GemCam.
- Using the right USB-C
Use only the USB-C cable provided with the GemCam. Using a different cable may prevent the GemCam from connecting.
- Restart Computer
Often, a simple restart can solve connectivity issues. If the problem persists, see the device-specific instructions below.
Device Specific Instructions
For MacBook Users:
- Ensure you're using the latest version of the GemLightbox app. Search ‘GemLightbox’ in Apple iOS store.
- We recommend turning on automatic updates. To do this, open the App Store on your Mac, choose App Store > Settings, and select Automatic Updates.
- If the GemCam still won't connect, try restarting the GemLightbox application.
For Window Users:
- We recommend using the Google Chrome browser. Make sure it's updated to the latest version.
- Refresh your browser and clear its cache.
- Ensure the camera is activated in your browser settings, as this is necessary for using the GemCam.
