Cannot Connect to GemCam?

There may be several reasons why you're unable to connect the GemCam to your computer:

  • USB Connectivity

Ensure the USB-C cable is securely connected to both your computer and the GemCam.

  • USB Port Connection

Check the USB-C port for good connectivity. If necessary, try a different USB-C port.

  • Power Button

Make sure the power button is turned on. When the USB cable is connected, this is indicated by a green light at the back of the GemCam.

  • Using the right USB-C

Use only the USB-C cable provided with the GemCam. Using a different cable may prevent the GemCam from connecting.

  • Restart Computer

Often, a simple restart can solve connectivity issues. If the problem persists, see the device-specific instructions below.


Device Specific Instructions

For MacBook Users:

  • Ensure you're using the latest version of the GemLightbox app. Search ‘GemLightbox’ in Apple iOS store.
  • We recommend turning on automatic updates. To do this, open the App Store on your Mac, choose App Store > Settings, and select Automatic Updates.
  • If the GemCam still won't connect, try restarting the GemLightbox application.

For Window Users:

  • We recommend using the Google Chrome browser. Make sure it's updated to the latest version.
  • Refresh your browser and clear its cache.
  • Ensure the camera is activated in your browser settings, as this is necessary for using the GemCam.