Our Warranty Policy

Your GemLightbox unit comes with a 1-year replacement warranty period starting from the date of purchase. For more information, refer to our warranty agreement here.

Warranty/Damage Claims

While Picup Media applies strict quality control processes to ensure that you receive your delivery in pristine condition, there may be a few mishaps from time to time from the courier. Not to worry, as we've got you covered!

Simply fill out the form here and our friendly support team will assist you with finding a solution.
If you have other questions, please contact us on live chat or submit a ticket here. We are always happy to help you!