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Our Servicing and Repair

Servicing and repairs are handled by our technician team. In most cases, our team will require images and videos to assess whether there is any damage first. You can submit your repair or warranty claim by filling out this form.

Based on our team's assessment, Picup Media may request that you ship the damaged unit to one of our offices in Hong Kong or Sydney, Australia.

Picup Media will either fix or replace the unit free of charge if the faults are covered under warranty. Full information on our warranty can be found here.


If you have questions, please contact us on live chat or submit a ticket here. We are always happy to help you!


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