My GemLightbox or its accessories are damaged or broken, what do I do?
If your GemLightbox or its accessories are damaged or broken, please contact us in live chat or submit a ticket here and we'll assess if the damages are covered under our warranty policy. Please ensure to inform and attach the following details and files:
- Description of the issue
- Photos/video recordings of the broken unit or parts
- Order number or copy of the order receipt
- Complete shipping address and contact number
If you have misplaced or broken any accessories, you can purchase them from us. Simply contact us in live chat or submit a ticket here.
If you have received a damaged GemLightbox order, please follow the instructions here.
We are always happy to help you!