My GemLightbox or its accessories are damaged or broken, what do I do?

If your GemLightbox or its accessories are damaged or broken, please contact us in live chat or submit a ticket here and we'll assess if the damages are covered under our warranty policy. Please ensure to inform and attach the following details and files:

  • Description of the issue
  • Photos/video recordings of the broken unit or parts
  • Order number or copy of the order receipt
  • Complete shipping address and contact number

If you have misplaced or broken any accessories, you can purchase them from us. Simply contact us in live chat or submit a ticket here

If you have received a damaged GemLightbox order, please follow the instructions here.

 

We are always happy to help you!

 

Take 360 videos using your smartphone