My GemLightbox app is lagging, what do I do?

When you are experiencing that the GemLightbox app is lagging, you will need to check and follow the steps below:

  1. For best results and user experience with the GemLightbox Application, we would recommend using a smartphone model that is released within the last 3 years. Then, check and install pending updates of your smartphone. Go to Settings > Software Update > install.
  2. Install recent GemLightbox update. Go to Play Store (Android smartphone) and App Store (iOS smartphone) > search GemLightbox > Install update.
  3. Lastly, ensure that there are no other apps running in the background. 


If you still have issues with the GemLightbox app, please contact us on live chat or submit a ticket here. We are always happy to help you!


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