Why Is My GemCam Pro Not Turning On?

If your GemCam Pro is not powering on or being detected by your computer, the issue is usually related to power, camera selection, or GemHub settings.

Check the USB-C connection

Ensure the USB-C cable is securely connected to both the GemCam Pro and a working computer USB-C port.

Avoid using USB hubs if possible and connect directly to the computer

Disable other cameras on your computer

Open Device Manager (Windows) or System Preferences > Camera (Mac).

Disable all other cameras except the GemCam Pro. Restart your computer and reconnect the GemCam Pro

Clear GemHub cache and local data

Open GemHub. Click Help > Troubleshooting > Clear cache and local data.

GemHub will restart and prompt for a login. Reconnect the camera

Reinstall GemHub

If the issue persists, uninstall GemHub, restart your computer, and reinstall the latest version

Test a different USB-C port or cable

Sometimes the port or cable may not supply enough power. Try a different port or USB-C cable as well.

Need More Help?

If your GemCam Pro is still not detected after these steps, please contact support@picupmedia.com and our team will assist you promptly.