Having Connecting or Syncing Issues?

If you're having trouble syncing media from your GemHub mobile app to your desktop, follow these steps to troubleshoot and ensure a smooth sync process.

Before You Begin

Sign out of the GemHub application on mobile and desktop. This prevents any session conflicts that may interfere with syncing.

Step-by-Step Guide to Syncing Media

Open an Incognito Window on Your Desktop

• Launch your web browser.

• Click the three-dot menu (top-right corner).

• Select New Incognito Window.
  

• Visit: https://hub.gemlightbox.com/scan
  

Link Your Device

• Open the GemHub app on your mobile.

• Tap on Profile (bottom right).

• Tap on Link Device.

• Scan the QR code shown on your desktop.
  

Confirm Sync

• After scanning, check that your desktop logs in and media appears correctly.

• If the media appears in incognito but not in a regular browser window:

  • It is likely a cache or cookie issue.

  • Clear cache and cookies, then try logging in again.

Additional Tip: Media Not Syncing After Emptying Trash Bin?

If media still doesn’t sync:

• Go to Profile in the GemHub app.

• Ensure Enable Upload without Wi-Fi is switched on.

• Switch from Wi-Fi to mobile data on your device.

• Sign out and sign back in to refresh the connection.

Key Notes

• Devices do not need to be on the same Wi-Fi network to sync.