[iOS] iPhone 12's & 13's camera focusing issues

There are reports with users that have the iPhone 12's and 13's where the images are appearing blurry or not in focus. The issue is due to the changes to the newer models of the iPhones whereby the camera has a greater minimum focusing requirement compared to previous models.

To overcome this issue, simply smartphone further back until you can focus on your jewelry items as seen here:


HubSpot Video

Note: this issue relates specifically to the hardware inside of the iPhone 12 & 13 and therefore it can not be overcome by software updates on Picup Media's end. Apple is aware of the issue and may provide a workaround in the future.

Please refer to the links below for more information:


If you have questions, please contact us on live chat or submit a ticket here. We are always happy to help you!


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