[iOS] iPhone 12 Pro, 13 Pro & 14 Pro camera focusing issues

There are reports with users that have the iPhone 12 Pro, 13 Pro & 14 Pro where the images are appearing blurry or not in focus. The issue is due to the changes to the newer models of the iPhones whereby the camera has a greater minimum focusing requirement compared to previous models.

To overcome this issue, simply smartphone further back until you can focus on your jewelry items as seen here:

Note: this issue relates specifically to the hardware inside of the iPhone 12 Pro, 13 Pro & 14 Pro and therefore it can not be overcome by software updates on Picup Media's end. Apple is aware of the issue and may provide a workaround in the future.

Please refer to the links below for more information:

• https://discussions.apple.com/thread/252063233
• https://piunikaweb.com/2020/10/31/iphone-12-pro-camera-focus-issues-at-close-range-surface-plenty-of-complaints-pouring-in/
• https://forums.macrumors.com/threads/iphone-12-pro-camera-cannot-focus-up-close.2263511/
• https://www.phoneswiki.com/iphone-12-pro-camera-autofocus-issues/
• https://www.reddit.com/r/iPhone12ProMax_/comments/jyaks9/iphone_12_pro_max_focus_issue_on_closeup_shots/

If you have questions, please contact us on live chat or submit a ticket here. We are always happy to help you!