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  3. Delivery and Shipment

I did not receive all of my orders, what do I do?

The GemLightbox and accessories may sometimes be packaged separately and therefore shipped separately.

That being said, should your order be shipped under multiple packages, the tracking numbers will be associated together so you can track your order under the same tracking number.

You can check how your order was split using your tracking information provided to you via email and can contact the courier directly for further assistance with the delivery.


If you have questions, please contact us on live chat or submit a ticket here. We are always happy to help you!


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