1. Help Center
  2. Retouching
  3. Turnaround Time and Delivery

How can I check the status of my retouching order?

To check the status of your retouching order, please follow the steps below:


1. Log in to your Picup Media account. To learn how to log in, click here.


2. Click "My orders".


3. Click "Retouching orders".


4. If your order is PROCESSING, then, our team is currently working on your order and will return it within our listed timeframes.



If your order is RETOUCHED, then, your order has been successfully completed and you may download your images at any time.



If your order is IN REVISION, then, our team is currently revising your images and will return them as soon as possible.



If your order status reads REVISION COMPLETED, then your images have been successfully revised by our team and are ready to download at any time.



If you have questions, please contact us on live chat or submit a ticket here. We are always happy to help you!


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