To reduce or eliminate glare on photos, please ensure that there is no additional light source except coming from LED lights inside the GemLightbox and follow the steps below:
A) Positioning the jewelry lower inside of your GemLightbox by removing the photography table. This reduces the amount of direct light hitting the surface of the stone.
B) Positioning your smartphone and angle of the phone stand. The reflection will appear differently when you move around the camera.
If you still have issues, please contact support here: firstname.lastname@example.org.