Our Warranty Policy

Your GemLightbox unit comes with a 1 year replacement warranty period starting from the date of purchase.

For more information, refer to our warranty agreement here.

Warranty/Damage Claims

While Picup Media applies strict quality control processes to ensure that you receive a premium product, there may be a few mishaps from time to time.

Not to worry, as we've got you covered! Simply fill out the form here and our support staff will assist you with finding a solution.