What happens if my order is damaged during shipping?

If you have received a damaged GemLightbox order, please keep all original contents and fill out this Replacement Request Form and ensure to inform and attach the following details and files:

• Photos/videos of the broken unit or parts
• Photos/videos of the courier packaging
• Order number and copy of the receipt
• Shipping address

The GemLightbox comes warranted so if there is any damage during the shipping process, the shipping company will take responsibility.