If you have received a damaged GemLightbox order, please keep all original contents and fill out this Replacement Request Form and ensure to inform and attach the following details and files:
- Photos/videos of the broken unit or parts
- Photos/videos of the courier packaging
- Order number and copy of the receipt
- Shipping address
The GemLightbox comes warranted so if there is any damage during the shipping process, the shipping company will take responsibility.