Help Center
English
Deutsch
简体中文
Go to www.picupmedia.com
Submit Ticket
Sign in
Deutsch
简体中文
GemLightbox Application
FAQs
Pricing
Order
Delivery and Shipment
Website Account
Warranty
Replacement
Refunds and Returns
Servicing and Repair
Retouching
Overview
Pricing
Order
Free Trial
Turnaround Time and Delivery
Revision
Technical
GemLightbox Pro
Frequently Asked Questions (FAQs)
How to use GemLightbox Pro
GemLightbox
GemLightbox
How to use GemLightbox?
GemLightbox Turntable
How to use GemLightbox Turntable?
GemLightbox Aerial
How to use GemLightbox Aerial?
GemLightbox Eclipse
How to use GemLightbox Eclipse?
Storage and Cleaning Guidelines
How to improve my photos and videos?
GemLightbox Macro
GemLightbox Macro
How to use GemLightbox Macro?
Hub
Dashboard Overview
Products
Media
Catalogs
Billing & Subscriptions
Account
Sub Accounts
Integrations
GemLightbox Application
Supported Devices
GemLightbox Application Account
File Format, Size and Storage
Language
Photo Edit
Video Edit
Export File
Manual Focus
Filters
White Balance
File Compression
Video Speed
SKU
Logo
How to improve my photos and videos?
Technical
GemLightbox Cloud
Back to home
Help Center
GemLightbox Application
FAQs
Pricing
Order
Delivery and Shipment
Website Account
Warranty
Replacement
Refunds and Returns
Servicing and Repair
Retouching
Overview
Pricing
Order
Free Trial
Turnaround Time and Delivery
Revision
Technical
GemLightbox Pro
Frequently Asked Questions (FAQs)
How to use GemLightbox Pro
GemLightbox
GemLightbox
How to use GemLightbox?
GemLightbox Turntable
How to use GemLightbox Turntable?
GemLightbox Aerial
How to use GemLightbox Aerial?
GemLightbox Eclipse
How to use GemLightbox Eclipse?
Storage and Cleaning Guidelines
How to improve my photos and videos?
GemLightbox Macro
GemLightbox Macro
How to use GemLightbox Macro?
Hub
Dashboard Overview
Products
Media
Catalogs
Billing & Subscriptions
Account
Sub Accounts
Integrations
GemLightbox Application
Supported Devices
GemLightbox Application Account
File Format, Size and Storage
Language
Photo Edit
Video Edit
Export File
Manual Focus
Filters
White Balance
File Compression
Video Speed
SKU
Logo
How to improve my photos and videos?
Technical
GemLightbox Cloud
GemLightbox Application
Everything you need to know about the GemLightbox App.
How to set camera ratio in the Gemlightbox App
Supported Devices
The GemLightbox Application
What smartphone can I use with GemLightbox app?
Can I use iPad with GemLightbox application?
How can I update the GemLightbox app?
How do I best capture images and videos on Android devices?
See more
GemLightbox Application Account
Why is there a maximum number of logins?
How do I reset my GemLightbox app password?
File Format, Size and Storage
Where are my images and videos saved?
What are the file types of images and videos captured by the GemLightbox app?
What are the file sizes of images and videos captured by the GemLightbox app?
What is the aspect ratio of an image and video captured by the GemLightbox app?
How can I maintain the same file size for photo and video?
[iOS] I can't save my images and videos to my photo album, what do I do?
See more
Language
[iOS] How can I change the language on the GemLightbox App?
Photo Edit
How can I resize my photos using the GemLightbox app?
[Android] How to use GemLightbox app edit function?
Video Edit
How can I add music to my videos?
Export File
Why is there 20 item limit to exporting photos and videos from the GemLightbox app?
How to upload videos from the GemLightbox app to Etsy?
How do I generate 360 degrees interactive or scrollable videos?
How to export images and videos?
How do I transfer files to my computer?
How do I upload my files to the Edge?
[iOS] How can I upload videos to Instagram?
[iOS] How do I upload my files to RapNet?
[iOS] How do I save my files to the cloud (iCloud/Dropbox/Google Drive/OneDrive)?
See more
Manual Focus
How to use the manual focus?
Does the GemLightbox app have a grid feature?
Filters
[iOS] How do I change filters?
[Android] How to enable Eclipse filter?
White Balance
How do I adjust the tint/white balance? (Beta)
File Compression
[iOS] How to enable photo compression?
Video Speed
What are the GemLightbox app's video rotation and speed?
SKU
How do I use the SKU function?
[iOS] Why does the SKU information not save when I export the file?
Logo
How to add a logo or watermark on photos or videos?
How to improve my photos and videos?
How can I change the image or video quality?
Technical
[iOS] How do I calibrate my camera
My GemLightbox app is lagging, what do I do?
Why black bars are showing on videos uploaded on YouTube and my website?
Does the number of megapixels in my smartphone camera matter?
My smartphone is getting hot when I use the GemLightbox app, what do I do?
I can't connect to my Turntable or Aerial, what do I do?
[Android] GemLightbox app keeps crashing, what do I do?
[Android] Why do I need to enable geolocation on my smartphone?
[Android] I'm not capturing images at the highest resolution, what do I do?
[Android] My videos look distorted, what do I do?
[Android] There's something wrong with the GemLightbox app camera
[Android] How to install a custom version of the GemLightbox App?
[Android] How can I enable Beta Access for the GemLightbox App?
[iOS] My camera turned green, what do I do?
[iOS] iPhone 12 Pro, 13 Pro & 14 Pro camera focusing issues
See more
GemLightbox Cloud
Images and videos aren't syncing to the Cloud