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  • GemLightbox Pro
    • Frequently Asked Questions (FAQs)
    • How to use GemLightbox Pro
  • GemLightbox
    • GemLightbox
    • How to use GemLightbox?
    • GemLightbox Turntable
    • How to use GemLightbox Turntable?
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    • How to use GemLightbox Aerial?
    • GemLightbox Eclipse
    • How to use GemLightbox Eclipse?
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    • How to improve my photos and videos?
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    • GemLightbox Macro
    • How to use GemLightbox Macro?
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    • Technical
    • GemLightbox Cloud
      Back to home
      1. Help Center
      2. FAQs
      • FAQs
        • Pricing
        • Order
        • Delivery and Shipment
        • Website Account
        • Warranty
        • Replacement
        • Refunds and Returns
        • Servicing and Repair
      • Retouching
        • Overview
        • Pricing
        • Order
        • Free Trial
        • Turnaround Time and Delivery
        • Revision
        • Technical
      • GemLightbox Pro
        • Frequently Asked Questions (FAQs)
        • How to use GemLightbox Pro
      • GemLightbox
        • GemLightbox
        • How to use GemLightbox?
        • GemLightbox Turntable
        • How to use GemLightbox Turntable?
        • GemLightbox Aerial
        • How to use GemLightbox Aerial?
        • GemLightbox Eclipse
        • How to use GemLightbox Eclipse?
        • Storage and Cleaning Guidelines
        • How to improve my photos and videos?
      • GemLightbox Macro
        • GemLightbox Macro
        • How to use GemLightbox Macro?
      • Hub
        • Dashboard Overview
        • Products
        • Media
        • Catalogs
        • Billing & Subscriptions
        • Account
        • Sub Accounts
        • Integrations
      • GemLightbox Application
        • Supported Devices
        • GemLightbox Application Account
        • File Format, Size and Storage
        • Language
        • Photo Edit
        • Video Edit
        • Export File
        • Manual Focus
        • Filters
        • White Balance
        • File Compression
        • Video Speed
        • SKU
        • Logo
        • How to improve my photos and videos?
        • Technical
        • GemLightbox Cloud

      FAQs

      Frequently Asked Questions

      Pricing

      • How much is the GemLightbox?

      Order

      • Do you have a larger or bigger version of GemLightbox?
      • Do you have payment plans?
      • Do you have cash on delivery option?
      • What payment methods do you accept?
      • My credit card was declined when placing an order, what do I do?
      • How can I request an invoice for my order?
      • Do you have a ring holder accessory?
      • How do I cancel an incorrect or double order?
      See more

      Delivery and Shipment

      • I did not receive all of my orders, what do I do?
      • Who are your shipping providers?
      • Where is your warehouse located?
      • Can I pick up my order in Hong Kong?
      • How long does shipping take?
      • Can you deliver to PO Box address?
      • Do you have an overnight/express shipping option?
      • Can I change my address after placing an order?
      See more

      Website Account

      • How do I create a Picup Media account?
      • How do I login to my Picup Media account?
      • How do I update my website account password?
      • How do I reset my website account password?

      Warranty

      • Our Warranty Policy

      Replacement

      • My order is damaged during shipping, what do I do?
      • Can we replace the lights inside the GemLightbox ourselves?
      • My GemLightbox or its accessories are damaged or broken, what do I do?

      Refunds and Returns

      • Our Return Policy

      Servicing and Repair

      • Our Servicing and Repair
      Picup Media
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      • Go to www.picupmedia.com
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