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Help Center

FAQs

FAQs

Frequently Asked Questions

Pricing

How much is the GemLightbox?

Order

Do you have a larger or bigger version of GemLightbox?

Do you have payment plans?

Do you have cash on delivery option?

What payment methods do you accept?

My credit card was declined when placing an order, what do I do?

How can I request an invoice for my order?

Do you have a ring holder accessory?

How do I cancel an incorrect or double order?

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Delivery and Shipment

I did not receive all of my orders, what do I do?

Who are your shipping providers?

Where is your warehouse located?

Can I pick up my order in Hong Kong?

How long does shipping take?

Can you deliver to PO Box address?

Do you have an overnight/express shipping option?

Can I change my address after placing an order?

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Website Account

How do I create a Picup Media account?

How do I login to my Picup Media account?

How do I update my website account password?

How do I reset my website account password?

Warranty

Our Warranty Policy

Replacement

My order is damaged during shipping, what do I do?

Can we replace the lights inside the GemLightbox ourselves?

My GemLightbox or its accessories are damaged or broken, what do I do?

Refunds and Returns

Our Return Policy

Servicing and Repair

Our Servicing and Repair