Help Center
FAQs
GemLightbox
How do I best capture photos and videos of silver pieces of jewelry?
What is the power voltage?
How to reduce glare on photos using GemLightbox?
GemLightbox Macro
Setting up the GemLightbox Macro
What is your CRI?
GemLoupe
Does the videos taken horizontally on the GemLoupe auto rotate?
Can I remove the lens of the GemLoupe?
I cannot find the 5X lens, what do I do?
Is there a 1X lens that comes with the GemLoupe?
GemLightbox Pro
Setting up the GemLightbox Pro
GemLightbox Pro Eclipse Material
Recommended weight of accessories
What are the Sparkles light and Daylight used for?
Using the Pro Phone stand
Taking images with iPhone Pro and Pro Max series
Avoiding shaking of jewelry when using the GemLightbox Pro
GemLightbox Application
[iOS] iPhone Pro Series camera focusing issues
AI Background Removal
Cloud Storage Is Still Full After Clearing Gallery
Rotating Your Videos
Connecting Your GemLightbox Device
Changing email address on the GemLightbox Application
Changing Language for the GemLightbox Application
GemLightbox Application Calibration on Android
Compatible Smartphones for the GemLightbox App
[iOS] iPhone 14 Pro Focus with GemLightbox Pro for Bracelets and Larger Items
Transferring Files
Exporting Images and Videos
GemHub
How do I change the currency for my product?
How do I connect my GemLightbox application to the GemHub?
Augmented Reality Try On Links
How to export products to a file
Managing Product Attributes
Shopify
Adding Payment Details
Verification email not received
Reset password link is leading me back to the GemHub account
How to download media from catalog share links
Account is Not Syncing
Cloud Storage Is Still Full After Clearing Gallery
General
Warranty and Return Policy
What payment methods do you accept?
How can I request an invoice for my order?
Where are your warehouse located?
How long does shipping take?
Who are your shipping providers?
Resetting my Retouching Account Password
How does the 12 months unlimited GemHub access work?
Retouching Services
Price and Turnaround Time
Submitting my images for revision
Rectifying Payment Error: Invalid Country Code for the United States (US)
Expediting my Retouching Order