Managing Your Subaccounts

A guide to managing, adding, and deleting subaccounts in your GemHub account.

For Pro plan users, sub accounts can manage media and products in one unified ecosystem.

When inviting a sub account as a Member, once they accept your email invitation to join, if they are an existing GemLightbox mobile app or GemHub user, their gallery and products will start syncing with your gallery and products which will act as a unified database of each other’s captured media and products.

A Member sub account can create, edit or delete media, products and catalogs in the unified ecosystem however they cannot access the profile, billing information and share settings of the parent account who invited them.

Adding Subaccounts

For Pro plan users,  you may add subaccounts to your primary account. Here are the steps to add subaccounts:

  1. Login to your GemHub and click on the Profile icon on the top right of the Page.

  2. Navigate to "Subaccounts".

  3. Click "Add Subaccount"

    Add_Subaccount
  4. Enter the email address of the person you want to add as a subaccount and click "Send Invite".Artboard 41The invitee will receive an invitation link in their email inbox to create their own account and access your shared information.


When you invite a subaccount to become a Member and they accept your email invitation, their gallery and products will start syncing with yours if they are an existing GemLightbox mobile app or GemHub user. This creates a unified database of each other’s captured media and products.

A Member subaccount can create, edit, or delete media, products, and catalogs in the unified ecosystem. However, they cannot access the profile, billing information, or share settings of the parent account that invited them.

Deleting Subaccounts

To delete subaccounts, only the primary account holder can do so. Here are the steps:

  1. Log in to your GemHub and click on the Profile icon located at the top right of the page.

    Profile_icon-1

  2. Navigate to "Subaccounts".

    subaccounts_tab

  3. Find the subaccount you want to delete and click on the trash bin icon next to it.

    delete_Subscriptions

  4. A pop-up notification will appear, asking how you want to transfer the media files and information. Choose how you would like to deal with the existing media and product data.

  5. Confirm that you want to delete the subaccount. It will then be permanently removed from your account.

Note: Deleting a sub-account will not delete the media files which are contributed from the sub user.