Taking images with iPhone 12, 13, 14 Pro and Pro Max series

There are reports with users that have the iPhone 12 Pro, 13 Pro & 14 Pro where the images are appearing blurry or not in focus. The issue is due to the changes to the newer models of the iPhones whereby the camera has a greater minimum focusing requirement compared to previous models.

Overcoming the issue

To overcome this issue, simply smartphone further back until you can focus on your jewelry items as seen here:

Note: this issue relates specifically to the hardware inside of the iPhone 12 Pro, 13 Pro & 14 Pro and therefore it can not be overcome by software updates on Picup Media's end. Apple is aware of the issue and may provide a workaround in the future.

At the same time, ensure that the macro control is turned on for the iPhone 13 and 14 Pro and Pro Max series. This will allow you to be able to shoot objects at a closer range and capture better details.

To enable Macro Control:

  • Go to Settings function on the native iPhone
  • Click on Camera, then turn on Macro Control
  • Please refer to the links below for more information:

    Related Links